How Nawa Stay handles user information.

This policy explains what information may be collected, how it is used, and who may access it when guests and accommodation owners use the platform.

Information we collect

Nawa Stay collects information needed to create accounts, support accommodation discovery, manage booking requests, communicate with users, and protect the service.

Guest information

Guest information may include name, email address, phone number, nationality, booking dates, guest counts, saved accommodation, reviews, messages, and account activity.

Accommodation owner information

Accommodation owner information may include name, email address, phone number, nationality, business details, property information, room details, availability, images, booking responses, earnings information, and account activity.

Booking information

Booking information may include selected accommodation, room, travel dates, guest count, pricing shown to the guest, booking status, special requests, confirmation details, and related communication.

Uploaded documents and images

Accommodation images and room images may be used to present property information. Proof-of-ownership or business documents, if uploaded, are used for admin verification only and are not shown publicly.

Messages and reviews

Messages and reviews may be stored to support guest-owner communication, service quality, dispute review, moderation, and account history.

How information is used

Information is used to operate accounts, show accommodation, process booking requests, send account and booking communications, support owner verification, improve service quality, prevent misuse, and meet operational or legal responsibilities.

Who can access information

Guests can access their own account and booking information. Accommodation owners can access information related to their own listings and booking requests. Admin users may access platform information required for support, verification, moderation, reporting, and account safety.

Data security

Nawa Stay uses account access controls, session protection, secure password handling, form protection, upload validation, and operational safeguards to reduce misuse. Users should keep their login details private and report suspicious account activity.

Data retention

Information may be retained while an account is active and for a reasonable period after activity ends where needed for records, support, safety, reporting, or legal reasons.

User rights

Users may contact Nawa Stay to ask about their information, request correction of inaccurate details, or request account-related support where applicable.

Payments

Where payment services are introduced, payment details will be handled through approved payment providers.

Contact

Privacy questions can be sent to support@nawastay.na or through the Contact page.